Shipping & Returns

Shipping, Refunds And Returns Policy

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of delivery. We take delivery as 3 days from the date posted.

1. Please email sales@craftshapestorbay.co.uk to request a refund, stating your reason.

2. Mail your returned item to:

Craft Shapes Torbay

Returns Department

315 Babbacombe Road

Torquay

DEVON TQ1 3TB

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

We accept credit amd debit cards through Paypal

Check/Money Order

Cash On Delivery

Mailing Address For Check/Money Order

Craft Shapes Torbay

315 Babbacombe Road

Torquay

Devon TQ1 3TB

Shipping Policy

All orders are shipped within 48 hours Monday - Friday 8am - 5pm. Christmas, Easter, Mothersday, are very buisy times and 48 hours shipping can not always be met. At these busiy times we will post delivery times on our website.

Carriers

We use the following carriers to deliver our orders:

Royal Mail

TNT Express Delivery

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note orders using 1st Class Royal Mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the size and weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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